I would like to take up the point made earlier in this thread about the Barnes Brinkcraft Trip Advisor reviews and comments on Facebook.
We, Barnes Brinkcraft reply to all comments left on Trip Advisor, good or bad. I'm not sure why Robin can't see our comments but they are there. Our reputation is very important to us, which is why we take the time to read and respond to all feedback good or bad. It is just unfortunate that some people use TA to air their grievances rather than try to resolve any problems with us directly.
With regard to Facebook, I do recall the post that is referred to. That particular customer was already in direct contact with the office and I did feel that to continue that conversation in two places - one being a public platform was not helpful or professional.
We are only human, and we accept that we cannot please all of the people all of the time however hard we try!