Well I thought I'd add my experience on arrival at Richardsons yesterday as it was both positive and negative. I am solo, having hired Crown Gem from them for a week every year since 2000 on my own. They accepted that I had been honest in my booking and hadn't fudged it with a second name or even putting me in twice. They also accepted that whilst the need for 2 was always in their T&C's they had always told me in the past to ignore this, so I would have had no warning. Wouldn't let me have the boat of course, just a full refund. That's the negative.
What they did do, to my surprise, was spend nearly an hour ringing round looking for alternatives for me and found me Brinks Peace from Wroxham. They didn't have to do that but in so doing they reduced my stress somewhat and moved me from a lost customer to one who will consider them again for any non-solo cruises in the future. We spend too much time grumbling in general I think so felt this worthy of a mention.
Brinks were excellent too, I arrived there at 2pm and despite them not expecting Peace to be going out it was serviced, cleaned, loaded and I pulled out at 3.15. Will def use them for future solos. And as an added bonus because it was a last minute booking from their viewpoint I got the week for the short- break price too!