Jump to content
  • Announcements

    Welcome! New around here? Take a look at the New Members' Guide for some pointers.

    Not a member yet? Sign up here and you can soon be chatting away with friends old and new..

    Check out our Handy Information section if you're after something quickly!

  • If you would like to support the forum, please consider visiting the forum shop, where you can purchase such items as NBN Burgees, Window Stickers, or even a custom Limited Edition Wooden Throttle Control Knob

    Forum Shop

Sign in to follow this  
BroadAmbition

Feeling Ripped Off

Recommended Posts

The Shureflo pump we have onboard 'B.A' is used to extract shower water from the shower tray overboard.  We inherited the pump when we became the custodians of 'B.A' back in 2002, the pump has been in use for the past eleven years giving sterling service.  However recently it's performance started to reduce.  So I stripped it down, cleaned it out and all was well.  On the Lads week it started failing again.  Further investigation revelead the plate and O ring to be past their best.  The impeller looks fine but must be worn by now too.

So, eventually we found a service kit on Ebay for £30:00.  However it has to come from the USA the postage was listed at £40:00 giving a total of £70:00 not including any import tax we may get stiffed with.  A new equivilant Jabsco pump is around £100-ish so there was no way I was spending £70:00 on a service kit.  A phone call to ASAP supplies in Beccles - they can't supply but are very helpful in giving me a number of a UK supplier that may be able to.

On contacting said UK supplier, yes they can supply a service kit for £24:50 and have one in stock, we can order on-line.  Bro duly does and said service kit has arrived with a total invoice or £41:40  This is the part where I'm feeling ripped off.  How do we get to £41:40 from £24:50?  Add on £10:00 carriage = £34:50 then add on vat = £41:40  The suppliers have charged us £12:00 carriage including vat on the carriage.  I took the parcel to the my local P.O unopened.  Their charge 1st class signed for? £5 in total.  So the total invoice should have been £34:40.

I know its less than £10:00 I'm griping about, but it's £10:00 in £41:00 which is nowt in the grand scheme of things but this is outright profiteering / Rip of Britain in my book.  We won't be ordering owt else from this company that's for sure. IAW the TOS I can't mention them by name, but beware of ordering any items from a pump specialist in Albion Street, Southwick, W. Sussex

Griff

  • Like 2
  • Sad 2

Share this post


Link to post
Share on other sites

You also have to consider the time spent in packing and wrapping the said item and the time spent taking it to the post office , often nowadays it costs more in wages to send an item than the item costs itself.

That said, I  believe companies need to be more transparent with the total invoice costs and not hide the additional fees in the small print 

 

  • Like 2

Share this post


Link to post
Share on other sites

I once ordered a pair of Bowman o rings from a well known south coast supplier only to be told my order didn't make their minimum order value requirement. 

"No problem" says I, "just send two sets" When my seals arrived they were in a huge jiffy bag that included the company's latest (charged for) catalogue. I got one set of seals, value £6, the catalogue I hadn't asked for (£5) taking the order over the £10 minimum and then the carriage charge because it would no longer go in the post and came by UPS.  All in my one pair of seals at £6 with p&p and vat cost just under  £28!!

 

  • Sad 1

Share this post


Link to post
Share on other sites

Yep - had an incorrect item of clothing delivered. I returned it in a jiffy bag for exchange, and they charged me twice what I paid in postage to send me the replacement back in the same, reused bag !

Share this post


Link to post
Share on other sites

Had similar questions at Trimnet. A Businesses can't use the post office as it takes too much time to go there certainly when/if you consider the labour element of doing this so (plus when you consider the business will want a tracked service the costs rises way above the courier charge) so really it has to be courier.

Standard courier charge is about £7 plus VAT, time is spent to pack the parcel plus the materials for packaging equates to the other £5.

There are a couple of really bad couriers, UkSnails and Hermitarge who are lower but it is the end user who suffers so most businesses will go with a dearer customer to save work later.

When you look it like this the business doesn't make any extra profit (just a ton of hassle) to post parcels therefore they do question if it's really worth doing so, I know many that don't bother.  I personally think it's unwise to judge a company based on shipping costs and issues as it beyond the companies control.

 

Share this post


Link to post
Share on other sites

I dont say this to deliberately disagree as I have read many poor reviews about “Hermitage” etc but using them on a small scale sending around 50 parcels over a few years I have never once had a problem. Might be my turn soon then!! 

  • Like 1

Share this post


Link to post
Share on other sites
2 hours ago, JawsOrca said:

Had similar questions at Trimnet. A Businesses can't use the post office as it takes too much time to go there certainly when/if you consider the labour element of doing this so (plus when you consider the business will want a tracked service the costs rises way above the courier charge) so really it has to be courier.

Standard courier charge is about £7 plus VAT, time is spent to pack the parcel plus the materials for packaging equates to the other £5.

There are a couple of really bad couriers, UkSnails and Hermitarge who are lower but it is the end user who suffers so most businesses will go with a dearer customer to save work later.

When you look it like this the business doesn't make any extra profit (just a ton of hassle) to post parcels therefore they do question if it's really worth doing so, I know many that don't bother.  I personally think it's unwise to judge a company based on shipping costs and issues as it beyond the companies control.

 

That's strange as probably half the stuff I buy on the internet comes via Royal Mail or Parcel Force and another 30 to 40 % via Hermes with UPS and DHL making up the remainder a lot of which is either free or around £4 P&P I guess it depends who you are buying from.

Fred

  • Thanks 1

Share this post


Link to post
Share on other sites
3 hours ago, JawsOrca said:

A Businesses can't use the post office as it takes too much time to go there

but they will collect parcels from online business users free of charge when using tracked services, or for a nomial charge if using Royal Mail parcels

  • Like 1
  • Thanks 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • NBN Mobile App

    Want to use NBN when you're out and about?

    Get our mobile app for Android and iOS!

    Get it on Google Play

×
×
  • Create New...

Important Information

For details of our Guidelines, please take a look at the Terms of Use here.