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Brother Printer Problem


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I have a Brother DCP-9020CDW Colour Laser Printer and it has worked well for say 18 months. Now double sided copy or print jams as it takes side 1 back through for side 2 to be printed. 

I have updated the firmware and reset the whole thing but without success.  Any ideas? Help!:default_badday:

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look for a tiny torn corner of paper stuck somewhere in the paper path, its usually either that or the rubber rollers need cleaning as they are clogged with paper dust and gone slick, we usually have to get the engineer in about once a year to clear our work photocopier when this happens.

help page for 2 side paper jams here -

https://support.brother.com/g/b/faqend.aspx?c=gb&lang=en&prod=dcp9020cdw_eu&ftype3=1969&faqid=faq00000310_014

it appears that the printer might use the space under the paper tray when it turns the page over, so make sure there is nothing blocking this area

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Yes thanks Grendel, it does use under the tray, but it isn’t getting that far, it is crunching up at the back as soon as it starts feeding back. I will look again for a fragment. :default_blink:

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try manually feeding a sheet of paper through the path where the paper normally passes, you will usually find any obstruction and sometimes it will be pushed out as you push the paper through.

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