The Dartford Crossing

[Poppy]

Like many, I have a 'Dart Charge account' which allows for automatic payment for the Dartford Crossing when used.
Yesterday I received the following email.

 

Dear ********

Account Number: ***********

Your Dart Charge account has been inactive for 12 months.

In accordance with our terms and conditions, your account will be closed if it remains inactive for a further 90 days. You can keep your account open by topping up your balance or by making a crossing in a vehicle which is linked to the account.

The account is close to £11 in credit !
It's surely unsurprising that I haven't used the crossing since last September, is it ?
So I have had to put another £10 (minimum payment ) in order to 'keep my account open' .
Refund of my ammount in credit ? Not a bl88dy chance !

Since my main use of the Dartford crossing is to go to/from Gatwick or the Channel crossings, it's hardly surprising that I've not been down that way for the last six monts or more, is it ?

[Cheesey69]

I know its a pain but just drive through one day.

Its not the amount its the use.

Thousands of accounts have been opened and not used and still need to maintained. 

If you don't use the crossing often its better just paying online when you do. 

[Happy]

3 hours ago, Poppy said:

Like many, I have a 'Dart Charge account' which allows for automatic payment for the Dartford Crossing when used.
Yesterday I received the following email.

 

Dear ********

Account Number: ***********

Your Dart Charge account has been inactive for 12 months.

In accordance with our terms and conditions, your account will be closed if it remains inactive for a further 90 days. You can keep your account open by topping up your balance or by making a crossing in a vehicle which is linked to the account.

The account is close to £11 in credit !
It's surely unsurprising that I haven't used the crossing since last September, is it ?
So I have had to put another £10 (minimum payment ) in order to 'keep my account open' .
Refund of my ammount in credit ? Not a bl88dy chance !

Since my main use of the Dartford crossing is to go to/from Gatwick or the Channel crossings, it's hardly surprising that I've not been down that way for the last six monts or more, is it ?

 I have had my account for many years but don't use it that much now as we sold our Norfolk based boat some years ago.  They e mailed me in a similar vein last year and I just added £10.  However I have just been e mailed to say I need to give them a new card as mine is about to expire - when I checked it expires in August 2021 - crazy.  We used io cruise with CMV from Tilbury but they have now stopped so might just not bother.

 

[SwanR]

We received this as well. We used to go down to Bluewater from time to time along with other occasional journeys south. But we really weren’t using it now so were happy to let it close. 

[Polly]

We haven’t used it much since lockdown but went through in August. The card renewal then flagged up (correctly) so it all worked for me.