complaints

[jillR]

hi peeps

ive been head of complaints for over 2 years now and feel its time for a change.

so if you have a complaint, please PM any member of the team with the details

and we will post it in the members complaints area of the team room

where it will be discussed with the team and a final decision

will be made and we will let you know our decision as soon as we can.

thanks jill

updated 3/6/11

[jillR]

complaints procedure.

just to let you know how it all works.

when an official complaint is made, your complaint PM will be posted in the complaints section of the team room.

this section is open for all the team to see as is all of the team room.

the team watch and comment, giving their views during the whole of the procedure.

when a decision is reached, the final decision is sent.

we do not rush any decisions as this would not be fair and may not allow time for all team members views

to be taken into consideration.

you are welcome to PM your complaint to any or all members of the team.

jill

[Guest]

I find it hard to believe we need such a position. Still here's hoping for a very very very quiet time.

Good luck

[BroadAmbition]

I think it is very sad we even have such a facility here on the 'Bright' side.

Do we really need this?

Can't we sort out things out without having to run off to Miss?

I hope it is not used much if at all

[pks1702]

I am sure it will be used little now but to be fair to the site I think the recent complaints have focused on how to respond should they be received.

I am sure this 'policy' will now sit and gather dust

[donnygeoff]

I don't think it will be used much, but even the best companies in the world have the odd complaint now and again.

And if sorted out as soon as possible, things shouldn't get out of hand.

[mbird]

Can't we sort out things out without having to run off to Miss?

Ah, but some of us like a bit of punishment from Miss . Oh, sorry, did I just type that out loud?

[Guest]

Don't worry Mark, I'm sure that was just a 'Miss'take on your part

[mbird]

Ooh yessiree!!!!!

[Stranger]

whos been messing with the site set up what a mess can it go back to how it was plz!!!

[jimbo]

You've lost me there Dave? Think it must be a problem at your end as everything looks fine to me

[jillR]

glad to here its sorted dave

must have been your end

jill

[jillR]

well over a year and not a dicky bird

my cane has gone limp with lack of use

the last complaint was mine when i ran out of choccies. :

[w44nty]

Will the culprits have to sit in the corner with a dunces hat on,if so please get a size 58 cause that what I take.

[jillR]

hi w44nty

sorted

[w44nty]

Funny hat,where has it gone?

Jill you will be in the corner also if you keep doing that to my beautiful piccy.

[jillR]

[w44nty]

You can stay in the corner all day Jill,because your hat is better than mine

[jillR]

i havent made yours yet w44nty ive just taken the measurements

jill :

[Stranger]

err now unlock the thread please jill or i will start another regarding Neil and another and another and another

[jillR]

perhaps i should step down and leave you to do the modding dave.

[Stranger]

maybe a few mods need to step down

[jillR]

hi dave

im sorry you feel that way.

we have a good cross section of peeps as mods and they may not all be to your liking but i really doubt that a completely new

team could come up with a group that would please all of the people all of the time.

i dont believe there is such a thing as a mod team that can please all of the peeps all of the time.

jill

[Paladin]

Without entering into the 'did he, didn't he' debate, I find this forum to be one of the least moderated of the several to which I belong, which is, perhaps, why I don't post here very often. 'Family friendly' is not a term that springs to mind.

The rules of another forum of which I am a member, which has nothing to do with The Broads or boating but is nonetheless very well populated and supported, contains something very similar to:

If a Team Member asks you to comply with one of the rules, you must comply

If you argue the rules with a Team Member, you'll be warned

Keep it up, and you'll receive a ban

Once the moderators of any forum lose the respect of the members, the forum is doomed, because reasonable people will leave and the posts will simply degenerate, as we are seeing here.

[Jim]

Quote: " Once the moderators of any forum lose the respect of the members, the forum is doomed, because reasonable people will leave and the posts will simply degenerate, as we are seeing here."

Indeed this can happen on forums of all sorts but, as one of the founding members of this one, I'm pleased to say that I am more than happy with the current mod team and trust their judgement and management of the NBN. They do work as a team and not as individuals and I do know they give due consideration to difficult matters rather than "jumping in".

I know that I have made the decision on many forums to "sit on my hands" rather than post my views simply because I felt it could only add to the debate in a negative way. I can only imagine that most "keyboard debates" on internet forums would not degenerate in the same way as they can if for example, the discussion were in a bar, restaurant etc, rather than folk typing text back and forth