AJW21

Hi Dan for your input, i had no expectations what to expect in terms of the boat or the experience just heard my grandad speak about it so fondly, we had been over in may and looked at boats (spent a weekend here) and owning a static caravan were pleased with what we viewed. We paid a considerable sum all considering and we could of easily paid alot less elsewhere for a different boat of course at another yard but unfortunatly didnt. Im not hear to point fingers / blame etc, just to find an alternative, the boatyard we used are not small and should know better in my mind, they suggest excellence in customer service etc this we didnt experience dispite some very serious issues indeed. We did book direct and have filed a formal complaint. Richardsons seem to get great reviews and during our visit we visited stalham and viewed thier operation, my grandad spoke so highly of the area and its people its a tragedy to me it was spoilt by a third party, i just need to come back but dont want to risk a repeat performance im not in the business of blame, I will conduct this outside of a public forum.

Antares your right thats the purpose of my post to not find myself in the same position again and to regain my faith, much the same as falling of a bike and getting straight back on and thats my theory. How Im going to justify the cost who knows but I was going for a specific reason and for that very reason i need to return The broads left a fantastic impression on me and my partner and no matter the dealings with the yard my enjoyment of the area was not spoilt, and i will be back infact as we type (speak) im looking into a return visit ASAP (sooner the better) so our sadness can be put to bed. As for retributioin, my very calm yet concise letter to the MD of the company involved raising all of my concerns / complaints was received yesterday via recorded delivery so will await their reply (if any). I believe the measure of a good business is how they deal with complaints as every business will have them, so the response I will await with interest. As for name and shame thats pointless in these days of litigation, my theory is remain calm stick to facts and hope the company act appropriatly

i only dream of a showmans only own a roller and a agricultural engine :-( feel a twit now :-(

quo vadis hopefully the steam engine few engines in my workshop

Hi I'm new to this forum so hellooooooooo Ive just returned (saturday) from a nightmare week on the broads well not on the broads with a boatyard (wont mention names) ive not been on the broads for 25 yrs my grandad died (who was born in beccles) and i spent my inheritance to go and visit as he had holidayed on the broads hundreds of times and always spoke of them so highly I wanted to come, my dream was ruined by this yard, I loved the area the people the places sheer heaven but i was left with a wife in tears and me with steam out of my ears, should i come back can anyone recommend a yard that will give customer service at a realistic price, i loved the area but the yard and its staff attitudes and service stunk to high heaven. I could of hit the bloke the way he spoke to my mrs!