Hi Dan for your input, i had no expectations what to expect in terms of the boat or the experience just heard my grandad speak about it so fondly, we had been over in may and looked at boats (spent a weekend here) and owning a static caravan were pleased with what we viewed. We paid a considerable sum all considering and we could of easily paid alot less elsewhere for a different boat of course at another yard but unfortunatly didnt.
Im not hear to point fingers / blame etc, just to find an alternative, the boatyard we used are not small and should know better in my mind, they suggest excellence in customer service etc this we didnt experience dispite some very serious issues indeed.
We did book direct and have filed a formal complaint.
Richardsons seem to get great reviews and during our visit we visited stalham and viewed thier operation, my grandad spoke so highly of the area and its people its a tragedy to me it was spoilt by a third party, i just need to come back but dont want to risk a repeat performance im not in the business of blame, I will conduct this outside of a public forum.