Bt Customer Service

[RayandCarole]

Well after our previous issues with BT broadband place an order for BT Infinity 2, new home hub should have been delivered today and new bb activated, no homehub, no activation, an hour on chat assist still waiting, 30 mins on hold on the phone, time for service provider change methinks

Ray

[BroadScot]

Hi Ray,

When our Hub5 was delivered by post, BT did inform me of a date and time slot it would be installed. Think it was about five days later.

Iain

 

[RayandCarole]

Hi Iain activation date was confirmed as today on the website but no home hub so just trying to find out whats going on, fat chance it seems

Ray

[BroadScot]

 All   blazing comes to mind! Hope you get it sorted ASAP!

Iain.

[RayandCarole]

Well eventually got connection too what sounded like an indian family fued 

hung up and got through to a very nice english gentleman appears original order completely f**ked up, now got preferential infinity 2 rate but have to wait until 16th to be connected 

at least the old connection now working to a reasonable standard, result ? Well we shall see

ray & carole