One small but successful and highly thought of yard at Oulton Broad could be included in that list.
In my days in the industry, very few people chose to complain in an offensive manner, does seem that things have changed over time! For most of us the leisure industry, and boating in particular, it is or was a way of life. One whining, moaning individual could and did ruin an otherwise good day! Justified complaints should be regarded as constructive criticism but the manner of the delivery could make or break the day. Problem might be that good manners are not often taught in schools.
East Enders, Rickay and Biancar in particular, have a lot to answer for!