Well we changed over to BT in Feb 2015 when Virginmedia abandoned us as not on fibre. Up until a few weeks ago all was well then we started getting short service drop outs in the afternoon, initially put this down to congestion. On Saturday connection slowed down considerably, the BT broadband speed test could not complete test as broadband too slow. 3rd party speed check gave d/l of 0.25 mbps and u/l of 0.45 mbps. Spent an hour on BT chat with Abishek lon Sunday and no faults found on router or wiring, he said would reset line and system and all would be back to normal within 24 hours. Today no change, so spent another hour with another Indian person on BT chat same checks no result, engineer booked for Thursday as same d/l and u/l speeds. Nothing has been changed on wiring etc for 10 years. So Although we can do limited browsing and email cannot use Skygo, Iplayer etc
Ray & Carole