senator Posted October 28, 2013 Share Posted October 28, 2013 Have to sat a big thankyou to Richard at SnuggTopz for his service today. We all know how quickly canopy makers respond to a request, well I have to say I know one that breaks all the rules. Clanny today ripped her canopy in a bit of a blow. Being in Birmingham getting to her if something is wrong can be a bit of a problem but when one of my neighbours called me to let me know he had just propped Clanny;s canopy up and there was a rip where stitching had come undone (thanks Kieth) I called Richard up at SnuggTopz. he waa down at Reedham marina in about an hour. stitched up the canopy and replaced the broken stud that he felt caused the problem by letting the wind in in the first place. called me to let me know it was done and when asked how much I owed him responded with "don't worry about it" How is that for service on a canopy that was fitted 15 months ago? 5 Quote Link to comment Share on other sites More sharing options...
Dan Posted October 29, 2013 Share Posted October 29, 2013 Great service indeed. Despite lots of claims of great customer service and it all being about the customer there are not that many businesses that I think actually really get this right, so it is good to hear of genuine and kind service like this. I wonder if many people just don't look forward enough, but the amount of recommendations this kind of thing brings (although probably less than people hear about if a bad service is encountered) and that you will probably not think of going anywhere else now for any canopy work is not a reward that enough see (I guess as there is no instant gratification/reward, especially if you don't enjoy making people happy) or really genuinely care about good service. This said it always seems to me that there is a higher share of Norfolk businesses that do a good job compared to where I live but this could be partly to do with the change of businesses I deal with when in Norfolk than when at home Dan Quote Link to comment Share on other sites More sharing options...
BuffaloBill Posted October 30, 2013 Share Posted October 30, 2013 We had our canopy repaired by Richard last year and a good job done too. Dropped it off in the morning on our way up to Norwich for the day, and collected it in the late afternoon on our way back. Nice quick job and not much money either. Well pleased. Quote Link to comment Share on other sites More sharing options...
Hockham Admiral Posted October 31, 2013 Share Posted October 31, 2013 Ditto, Bill, with our forward canopy last year. Let's hope Richard can keep his head above water over this coming winter. Quote Link to comment Share on other sites More sharing options...
TeamElla Posted November 24, 2013 Share Posted November 24, 2013 Well... Yet another boat owner visiting this thread to sing Richard's praises. He certainly looked after us when we dropped in the other day as we passed through Bramerton. We wanted to get a small canopy problem sorted before the winter finally arrives in earnest. Richard dropped what he was doing to fix it while we waited and then wanted next to nothing for the work! Steve Quote Link to comment Share on other sites More sharing options...
mickfreakley Posted November 24, 2013 Share Posted November 24, 2013 Great stuff. Quote Link to comment Share on other sites More sharing options...
muzbaz Posted November 29, 2013 Share Posted November 29, 2013 I hope to use his services to make a new canopy soon, with all the good things I've heard I'm looking forward to speaking with him. Quote Link to comment Share on other sites More sharing options...
therealist Posted December 4, 2013 Share Posted December 4, 2013 Is it possible to post Richards contact details as I have a few canopy jobs that need doing also. Quote Link to comment Share on other sites More sharing options...
senator Posted December 5, 2013 Author Share Posted December 5, 2013 Here is Richards web address http://snuggs.me.uk/ or give him a call on +44 (0) 1508 531313 He is based up at Brammerton Quote Link to comment Share on other sites More sharing options...
therealist Posted December 6, 2013 Share Posted December 6, 2013 Many thanks for that senator Quote Link to comment Share on other sites More sharing options...
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