The one who knows how to rotate his stock, clean the pipes, drip trays etc etc etc...Show politeness to customers never goes wrong either. Refuse to serve at the Hen party table for the fear of getting yer bum nipped|!
I have over the years had many a good nights libation in certain Broads Pubs, the ones I enjoyed most were run by landlords not managers. I smoked then, heavily, and it was part of your night out a fag n a pint! Life has moved on since then, some will say for the better others may not. Its all about choice, or with today's Nanny State, lack of it!
Iain