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BroadsAuthority last won the day on July 22

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    Yare House, Norwich

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  1. Hi all, We thought you would like some accurate information about the number and role of our Rangers: We have a single Ranger Team with 12 full-time Rangers year-round, 2 Winter Weekend Rangers and 6 Summer Seasonal Rangers all of whom are trained and capable of performing a multitude of tasks including both 'navigational' duties and 'conservation' duties (such as tree management and bankside clearance). We also have 40 active Volunteer Rangers who also receive a high level of training and are absolutely invaluable in providing support to our staff. In total, 60% of Ranger time is devoted to 'navigational' duties which is paid for from navigation income. Engaging with the public, providing advice and offering assistance to visitors where possible is a key part of the working remit for all of our Rangers - our staff certainly haven't been discouraged to undertake these duties. As we hope you can understand, there are often pressures created by the fact that we have limited resources and a large area to work on, so sometimes Rangers may be preoccupied and unable to have a chat. If this is the case and you are ever in need of help, we would always urge you to call Broads Control on 01603 756056 so we can log your incident and get you assistance if required. It's pleasant to see so many reports of positive experiences with our front line staff being discussed in this thread, however I can see some criticisms too. Without knowing details of the particular incident it's difficult to comment, but please remember that if you are ever unhappy with how any of our staff have dealt with you, please get in touch with us and let us know by using our online contact form and we will follow up if appropriate. Thanks! Tom
  2. Hello everyone, We just wanted to announce that we've managed to get an account sorted on the forum now. Thank you to the administrators for helping get everything approved. We're looking forward to getting involved with more discussions on here and engaging with forum members on topics related to the Broads. If you have any non-urgent questions or issues that you would like to bring to our attention please either mention us (using the @ function) or drop us a private message. For an urgent response we'd still recommend either giving us a call on 01603 610734 or sending us a message via our contact form as these will be dealt with using the official channels. Our account will primarily be monitored by our small communications team, however advice and guidance from other members of staff across departments will be sought and relayed as necessary. We are on here to help and advise where necessary, rather than tolerating abuse. Moderators have advised us to inform them of any incidents and they will be dealt with through the regular forum protocol. Finally, please bear with us if answers or input takes longer than expected as we won't be monitoring the account on a constant basis. We'll try to get back to you as soon as possible. Many thanks, Tom
  3. Hi all, I can see this is a rather old thread but thought I'd add a comment in anyway for future reference. We've recently added a list of slipways to our website: https://www.broads-authority.gov.uk/boating/facilities/slipways-and-launching-points It's by no means a comprehensive list but it does have some additional information and can be used supplement the existing content out there. Thanks, Tom
  4. We've been asked about streaming CCTV online before (à la the various boatyard webcams in the Broads) however we're unable/reluctant to do this considering the data protection implications we could face, especially regarding people's faces being in the shots etc. The driver behind getting CCTV at Reedham and at our other locations was one of security and helping in the event of incidents or crime. Thanks, Tom
  5. Thank you all for the warm welcome, we're looking forward to getting more involved on here. We have got a fairly small and busy comms team but we'll try and respond to things as and when we get a chance, so please bear with us if you don't get a response as quickly as we'd like. Thanks again! Tom
  6. Hi all, Thank you for pointing this out. We already have CCTV coverage at our Yacht Stations which has proved useful so far in recording and following up on incidents on the river. Following the recent speeding vessel on the River Yare at Reedham, we felt it would be a sensible idea going forwards if we could install CCTV at Reedham. Tom
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