Polly Posted January 15, 2020 Share Posted January 15, 2020 I have a Brother DCP-9020CDW Colour Laser Printer and it has worked well for say 18 months. Now double sided copy or print jams as it takes side 1 back through for side 2 to be printed. I have updated the firmware and reset the whole thing but without success. Any ideas? Help! Quote Link to comment Share on other sites More sharing options...
grendel Posted January 15, 2020 Share Posted January 15, 2020 look for a tiny torn corner of paper stuck somewhere in the paper path, its usually either that or the rubber rollers need cleaning as they are clogged with paper dust and gone slick, we usually have to get the engineer in about once a year to clear our work photocopier when this happens. help page for 2 side paper jams here - https://support.brother.com/g/b/faqend.aspx?c=gb&lang=en&prod=dcp9020cdw_eu&ftype3=1969&faqid=faq00000310_014 it appears that the printer might use the space under the paper tray when it turns the page over, so make sure there is nothing blocking this area 1 Quote Link to comment Share on other sites More sharing options...
Polly Posted January 15, 2020 Author Share Posted January 15, 2020 Yes thanks Grendel, it does use under the tray, but it isn’t getting that far, it is crunching up at the back as soon as it starts feeding back. I will look again for a fragment. Quote Link to comment Share on other sites More sharing options...
grendel Posted January 15, 2020 Share Posted January 15, 2020 normally what you find is one paper jams, then in removing it a piece tears off, thus repeating the problem Quote Link to comment Share on other sites More sharing options...
Polly Posted January 15, 2020 Author Share Posted January 15, 2020 Not in this case it just creases up behind the rear access hatch. I will get a led light on it and an air cleaner. Quote Link to comment Share on other sites More sharing options...
grendel Posted January 15, 2020 Share Posted January 15, 2020 I can almost guarantee something is blocking the path the paper takes, or a roller isnt doing its job properly 1 Quote Link to comment Share on other sites More sharing options...
ranworthbreeze Posted January 15, 2020 Share Posted January 15, 2020 I agree jamming is an issue the paper at times jams on feed in or it concertinas, when it is at the back or multiplexing it can be as Peter says a piece of paper jamming or it can be the pinch rollers. Quote Link to comment Share on other sites More sharing options...
Polly Posted January 15, 2020 Author Share Posted January 15, 2020 I will investigate tomorrow and report back. Quote Link to comment Share on other sites More sharing options...
grendel Posted January 16, 2020 Share Posted January 16, 2020 try manually feeding a sheet of paper through the path where the paper normally passes, you will usually find any obstruction and sometimes it will be pushed out as you push the paper through. Quote Link to comment Share on other sites More sharing options...
Polly Posted January 16, 2020 Author Share Posted January 16, 2020 Sorted thanks! It took a long ruler and a lot of patience but the offending paper is now in the bin. Advice much appreciated. Quote Link to comment Share on other sites More sharing options...
Polly Posted January 16, 2020 Author Share Posted January 16, 2020 It was not a small bit of paper either! Quote Link to comment Share on other sites More sharing options...
grendel Posted January 16, 2020 Share Posted January 16, 2020 true, the problem is usually finding it Quote Link to comment Share on other sites More sharing options...
MauriceMynah Posted January 17, 2020 Share Posted January 17, 2020 13 hours ago, grendel said: true, the problem is usually finding it Yeah, that's what my girlfriend was always telling me. Quote Link to comment Share on other sites More sharing options...
Regulo Posted January 17, 2020 Share Posted January 17, 2020 . . . and she never did! Quote Link to comment Share on other sites More sharing options...
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