Thiswan Posted April 7, 2020 Share Posted April 7, 2020 Regarding Refund or Rearrange for lost holiday. Their website says not to contact them they will contact you but how long is it reasonable to wait? 1 Quote Link to comment Share on other sites More sharing options...
ExSurveyor Posted April 7, 2020 Share Posted April 7, 2020 Depends when you are due to go. reasonable time has a different meaning at the moment. Quote Link to comment Share on other sites More sharing options...
Thiswan Posted April 7, 2020 Author Share Posted April 7, 2020 22 minutes ago, psychicsurveyor said: Depends when you are due to go. reasonable time has a different meaning at the moment. 22 minutes ago, psychicsurveyor said: Depends when you are due to go. reasonable time has a different meaning at the moment. Sorry I meant my planed holiday has already passed 30/03/2020 it's a lot of money to be doing nothing in these troubled times although I would re-book when this nightmare ends all being well. 1 Quote Link to comment Share on other sites More sharing options...
Vaughan Posted April 8, 2020 Share Posted April 8, 2020 7 hours ago, Thiswan said: Sorry I meant my planed holiday has already passed 30/03/2020 I think in that case you should undoubtedly contact the boatyard. 4 Quote Link to comment Share on other sites More sharing options...
ChrisB Posted April 8, 2020 Share Posted April 8, 2020 Definately call, I agree with Vaughan. Just a reminder, without trying to teach people to suck eggs but it is easy to forget when everyone is under pressure. Get the person's name that you are talking to. Ask them to confirm by e-mail and if they don't, you confirm it by e-mail. Remember by re-arranging, it is you who are doing the favour, as a customer you are helping them by not making a run on their cash and in many cases it is you who are taking the risk that the business will be there next year to honour their committment. And lastly do not confuse the arguements on this forum of supporting The Broads by paying the tolls and letting a commercial enterprise hold your money. The former is direct support the latter very much indirect. 3 Quote Link to comment Share on other sites More sharing options...
Vaughan Posted April 8, 2020 Share Posted April 8, 2020 1 hour ago, Vaughan said: I think in that case you should undoubtedly contact the boatyard. Or Hoseasons, if you booked through their agency. 2 Quote Link to comment Share on other sites More sharing options...
Hylander Posted April 8, 2020 Share Posted April 8, 2020 I too am expecting a phone call from Richardsons shortly as our holiday is due 12th May, not that long and would think that will be cancelled. I know it is a blow but the longer this quarantine period goes on the safer in the long run we will all be. 3 Quote Link to comment Share on other sites More sharing options...
grendel Posted April 8, 2020 Share Posted April 8, 2020 mine from marthams was postponed last tuesday 6 weeks before the holiday was due, they had posted that they would contact 6 weeks prior on their facebook page and sure enough they did, now i know they have probably a lot less boats booked out on any one week, but surely Richardsons should be able to keep track of things, they probably are concentrating on upcoming hires and may have forgotten about the ones that happened in the first week of lockdown. 2 Quote Link to comment Share on other sites More sharing options...
MrBlueSky Posted April 8, 2020 Share Posted April 8, 2020 I have a boat booked with Richardsons for 2 weeks from May 2.I expect they are waiting to see if the lockdown is extended before making any decisions.Although i do not expect the holiday to go ahead i would like to use the money i,ve already paid them to be used to pay for a boat i,ve got booked for October with them.At least that way they still have my money. 5 Quote Link to comment Share on other sites More sharing options...
Hylander Posted April 9, 2020 Share Posted April 9, 2020 On 07/04/2020 at 21:54, Thiswan said: Regarding Refund or Rearrange for lost holiday. Their website says not to contact them they will contact you but how long is it reasonable to wait? If and when you do hear from Richardsons, can you let us know how you got on please? We will have some idea of how to proceed when it gets to our holidays. Stay safe. Quote Link to comment Share on other sites More sharing options...
Thiswan Posted April 9, 2020 Author Share Posted April 9, 2020 48 minutes ago, Hylander said: If and when you do hear from Richardsons, can you let us know how you got on please? We will have some idea of how to proceed when it gets to our holidays. Stay safe. Quote Link to comment Share on other sites More sharing options...
Vaughan Posted April 9, 2020 Share Posted April 9, 2020 What the website says is all very well. The date of your holiday, for which you had paid, is passed, and their conditions of hire are specific that you are entitled to a refund in this case, or you can choose to re - book for a later date. I am afraid that without any contact, that means they are hanging on to your money. I am sure this is probably a clerical error of some sort, but you should now make contact with them. Did you book through Hoseasons? In which case ring them, as they are the agent. Looking after their customers, is what they charge commission for! 4 Quote Link to comment Share on other sites More sharing options...
Thiswan Posted April 9, 2020 Author Share Posted April 9, 2020 Thanks folk all sorted with Richardson's yesterday they were waiting for me to get in touch, a misunderstanding. A refund and I'll re- apply when the nightmare ends all being well thanks to all on here and Richardson's were more than helpful. 8 Quote Link to comment Share on other sites More sharing options...
Hylander Posted April 17, 2020 Share Posted April 17, 2020 Had an email from Richardsons this afternoon. Telephoned the number immediately and hung on for over an hour, apparently we were 17 in the queue. Then the phone went dead , battery ran out on the land line phone, so will try again on Monday, so frustrating. The old type phone would have been fine. The battery phones are useless. Wish they had an email address. 1 Quote Link to comment Share on other sites More sharing options...
MrBlueSky Posted April 17, 2020 Share Posted April 17, 2020 I emailed Richardsons this morning and they rang me just after lunch.The 2 week holiday in May has become a 1 week holiday in late June on Swan Rapture with the partial refund i was due taken off my October holiday on Carousel.I just hope i,m not having another conversation with them in early June. 3 Quote Link to comment Share on other sites More sharing options...
Hylander Posted April 17, 2020 Share Posted April 17, 2020 I tried to push 1 to get them to ring back but no luck, really upset that we could not get through. I emailed Richardsons this morning and they rang me just after lunch.The 2 week holiday in May has become a 1 week holiday in late June on Swan Rapture with the partial refund i was due taken off my October holiday on Carousel.I just hope i,m not having another conversation with them in early June.Sent from the Norfolk Broads Network mobile app Quote Link to comment Share on other sites More sharing options...
Hylander Posted April 17, 2020 Share Posted April 17, 2020 Managed to email Richardsons who have replied to me and offered an alternative date, so all is fine. 3 Quote Link to comment Share on other sites More sharing options...
Thiswan Posted April 17, 2020 Author Share Posted April 17, 2020 Hope it all works out for you guys. My problem now is getting hold of the Bank an hour delay at least costing £30 with the old phones you either got through or busy not costing a fortune with no result at the end of it. 1 Quote Link to comment Share on other sites More sharing options...
Thiswan Posted April 17, 2020 Author Share Posted April 17, 2020 3 hours ago, Hylander said: Had an email from Richardsons this afternoon. Telephoned the number immediately and hung on for over an hour, apparently we were 17 in the queue. Then the phone went dead , battery ran out on the land line phone, so will try again on Monday, so frustrating. The old type phone would have been fine. The battery phones are useless. Wish they had an email address. I used the enquiry one on their Website they came back quite quickly. Quote Link to comment Share on other sites More sharing options...
Stranger Posted April 17, 2020 Share Posted April 17, 2020 Parkdean resorts in Norfolk advised us a refund would take up to 28 days we should have been there today they have till Monday then I will be ringing them 1 Quote Link to comment Share on other sites More sharing options...
Hylander Posted April 18, 2020 Share Posted April 18, 2020 14 hours ago, Hylander said: Managed to email Richardsons who have replied to me and offered an alternative date, so all is fine. We have chosen a date well into 2021, pray to God this horrible Virus has a vaccine by then. 1 Quote Link to comment Share on other sites More sharing options...
Hylander Posted April 20, 2020 Share Posted April 20, 2020 Just for completeness , we received an email from Richardsons confirming our new holiday date in 2021. You cannot say fairer than that with a nil balance due. 2 Quote Link to comment Share on other sites More sharing options...
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