Hockham Admiral Posted March 16, 2017 Share Posted March 16, 2017 (edited) It was December, 2009, when we bought the now named Friday Girl from Barnes Brinkcraft. Over the years they have been most helpful When I last went to her I noticed the forward fender missing and its attachment broken off. I've been trying for some months to source one and as a last chance I emailed Matthew Thwaites (co-owner, BB) to ask for help. And here is what arrived by return of post (alongside the old one): Now that's service! Edited March 16, 2017 by Hockham Admiral Added "co-owner, BB" 16 Quote Link to comment Share on other sites More sharing options...
SPEEDTRIPLE Posted March 16, 2017 Share Posted March 16, 2017 Hi John, Years ago, back in the 90s, i was after a 2 burner, oven and grill gas cooker for my yacht Mistral. While we were on one of Maffett Cruisers boats, John said he had recently taken the cooker out of Merlin, as i did`nt have the then required flame out system. He then went and found it and told me to put it in my car. It`s still on Mistral now. 1 Quote Link to comment Share on other sites More sharing options...
addicted Posted March 17, 2017 Share Posted March 17, 2017 When we had our Sheerline 950 AC, I opened the oven door one day and the glass panel in it shattered in pieces all over the floor. I tried to locate a new oven door but could not do so. I contacted Sheerline who also tried to find one but spares for that cooker ( only 4 years old) were no longer available. James at Sheerline even rang round everywhere he knew to see if any one had a used cooker he could cannibalise but to no avail. What made it trickier was that the oven and hob were separate units and only a full new cooker was available, which meant considerable alteration was required to the woodwork in the galley. We were moored at Ely at the time and the marina owner was not the most obliging person in the world when it came to having work done by outside operatives, ,so we took the boat out on to the quay, where we were met by the late owner of Sheerline, Peter Applegate, ,who took,out the oven and photographed the area. He returned at a later date with a carpenter and gas fitter and installed a new cooker and altered the galley to accommodate the new arrangement. So well was it done you couldn't see where the alteration had been made. Both visits were timed to coincide with other jobs in the same area so as minimise the travel costs to us. The whole job cost less than we could have bought the cooker for from a dealer. That's what I call service. We still get the same service from them now, they've just sorted an electrical problem with the minimum of cost and fuss, that's why we buy Sheerline boats, they're built to a very commendable standard and the after sales service is second to none, Carole 5 Quote Link to comment Share on other sites More sharing options...
BuffaloBill Posted March 17, 2017 Share Posted March 17, 2017 2 hours ago, addicted said: that's why we buy Sheerline boats, they're built to a very commendable standard and the after sales service is second to none, Couldn't agree more! Had a couple of jobs done by them last year and they were done very well and at a very competitive price. Mind you, while we were moored with Barnes, we always had good work carried out by them and at a very, very reasonable cost too. 1 Quote Link to comment Share on other sites More sharing options...
petersjoy Posted March 17, 2017 Share Posted March 17, 2017 1 hour ago, BuffaloBill said: Mind you, while we were moored with Barnes, we always had good work carried out by them and at a very, very reasonable cost too. Bill, have i missed something? have you moved? Paul Quote Link to comment Share on other sites More sharing options...
BuffaloBill Posted March 17, 2017 Share Posted March 17, 2017 Yes Paul. We Have! PM sent. Quote Link to comment Share on other sites More sharing options...
Regulo Posted March 17, 2017 Share Posted March 17, 2017 Ha! I knew that. My lips are sealed!!!! Quote Link to comment Share on other sites More sharing options...
BuffaloBill Posted March 18, 2017 Share Posted March 18, 2017 So you feel privileged then Ray? 11 hours ago, Regulo said: My lips are sealed!!!! Well that's something new 1 Quote Link to comment Share on other sites More sharing options...
Regulo Posted March 18, 2017 Share Posted March 18, 2017 . Quote Link to comment Share on other sites More sharing options...
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