First of all BarnesB, Welcome to the forum. I hope you become a regular poster here, and it's good to read your side of the tale. For my mind, what you describe illustrates perfectly the weaknesses of on-line reviews. I have always been of the opinion that only positive reviews should be accepted on line, the implication would be that "big company, low number of reviews" says more than published comments that can be somewhat exaggerated.
Just my take on it, and I know that many disagree, anyway, good luck and I say again, Welcome.