Wee Takingg Sods

[Smoggy]

Ordered a diagnostic cable for the car today and received the following email when despached, this is the type of place I like to deal with.....

Quote

Your product has been gently taken from our shelves with soft cotton gloves and placed on a cushion for its journey to the packing area. A team of 4 packers thoroughly inspected your item and polished it to ensure it is in the best possible condition before beginning the packing process. Our packing specialist from Sweden lit a scented candle and demanded silence from everyone in the office. A perfect ambiance is required to allow him to achieve packaging perfection. Once completed, we all had a wonderful celebration and the team marched to the delivery company, waving and spreading good cheer as we journeyed through Swansea. Everyone applauded, shouted Bon Voyage! and hugged one another as the van left. Your parcel is being cared for by DPD Carrier Service. It should be with you within 1 working day. The tracking number of the item is 6990758608 You can track the item at https://www.dpd.co.uk/apps/tracking/?reference=6990758608 I hope you had a wonderful time shopping at Gendan Limited. We sure did. Your picture is on our wall and we have nominated you for our Customer of the Year title. The whole team is pretty exhausted but can't wait for you to come back and shop with us again at www.gendan.co.uk In the meantime, if you'd like to reminisce about the fabulous journey your order has already taken through our systems, click this link:

Certainly made me laugh.

[MauriceMynah]

Wonderful, I hope it arrives safely. 

[ExSurveyor]

Fantastic

I would use them again just based on that.

[grendel]

yes that sort of a communication endears me to a company and they get my favour (as do the companies that place a small pack of sweets in with the item I ordered.) its down to individuality in the customer service, rather than just the standard response.

[Bikertov]

Reading the detail, I see you ordered the cable from Gendan - that is where I got my Audi VCDS diagnostic cable a while back.

I agree Gendan are a great company to deal with. When my car was broken into a few years ago, my laptop and VCDS cable were stolen. Gendan helped negotiate a decent discount for a replacement cable and licence from the US supplier, and blocked the old one from being usable.

Their regular mailshot are also quite interesting and often humorous. 

A couple of years ago, I spotted a minor typo mistake in one of their mailshots, so I jokingly emailed them back to point it out, and said "If I'm right, do I get a prize ..." They emailed back a very nice message, asked me if I am still at the same address (so they took the trouble to look me up) and duly sent me a pack of Haribos as a thank you.

 

[Smoggy]

Same cable then, just fitted steering wheel buttons from a yeti into a fabia so got to work out how to code then in.

[Turnoar]

Haribo’s by any chance?

57 minutes ago, grendel said:

... the companies that place a small pack of sweets in with the item I ordered...

 

[JanetAnne]

Can I just point out that there is only one g in taking (in the title) just in case there is Haribo available for such pedanticness - I  can pm my address..... 

[grendel]

27 minutes ago, Turnoar said:

Haribo’s by any chance?

 

often its a little pack of Parma violets

[Bikertov]

1 hour ago, Smoggy said:

Same cable then, just fitted steering wheel buttons from a yeti into a fabia so got to work out how to code then in.

I'm guessing yours will be a newer version, as I got mine 10 years ago or so 

If I had known you needed one, you would have been welcome to borrow mine

[Smoggy]

Thanks for the offer, hows your coding skills I may need some help? From years of general mechanicing of various sorts I've never plugged a laptop into a vehicle to find out what's wrong so coding modules on a modern car is quite an alien concept to me, whatever happened to a long handled screwdriver against the ear to find where the knock is coming from and manual diagnosis.

Mine is the 3 vin limited hex-v2 version, we're going to keep the car till it dies so worth having although I've probably only opened the bonnet 10 times in 13 years, working on cars just doesn't appeal these days as there's too much you can't fix.

The stuff we deal with at work is all mechanical with magneto ignition and carbs or fully mechanical fuel injection, we don't buy a short engine we strip and rebuild and if a crank needs undersizing it gets done in a lathe with emery tape for the first 2 undersizes, we are well and truly stuck back in the 50's, probably why I don't panic about boat diesels.

I remember taking swmbo's company car into a dealership once with a partially seized engine, I told them no.3 big end had gone but they put a new head on first only to find out I was right and would up fitting a whole new engine, the metal in the oil could have told them it was more than a head problem.

[Bikertov]

Mine is the older HEX-USB+CAN model, so unlimited VINs but can't do the more recent models of cars.

I've used my cable "in anger" a few times, mainly to read any fault codes prior to a service or on the rare occasion I have had a warning light on the dash.

I have also done a few minor re-codes, following the guides on the Ross Tech website and various VW/Audi forums. Things such as modifying the seatbelt chimes, changing the head-unit start-up screen and adding Driving School mode to a VW Polo head-unit. What I haven't yet done is add a module.

[Smoggy]

Did someone mention harribo?

[Bikertov]

1 hour ago, Smoggy said:

Did someone mention harribo?

And I really thought that I was special ... they are clearly loose with the Haribo's to whoever will take them these days.

Or maybe they just got a wholesale job lot 10 years ago and are still trying to get rid of them.

[grendel]

arent Haribo diuretics, if so that will aid in the extraction process.