I think you and indeed any boat owner will agree Trevor, stuff goes wrong even on a well maintained boat, sometimes a series of related or unrelated faults, it just happens but can be exasperating. With a hire boat or something related to service that has been provided on your own boat however it is the response, willingness and attitude shown by the hiring company that is important and in this case that does not seem to be wanting, I for one would see that as good publicity as it would increase my confidence in that service provider and make me more rather than less likely to use them, boat, car, equipment, service, whatever product really.