Without naming or shaming the OP probably feels better for getting it off his chest. I am sure he will follow the correct procedure and hopefully if the company is worth its salt this will be nipped in the bud and everyone will feel better. Having absolutely no idea what happened or why it is a bit difficult for any of us to have an opinion. I have always found that if you go to the very top of the company Chief Executive or Managing Director or the owner you tend to sort matters out extremely quickly.
Dont be put off , one rotten apple and all that. We are a good bunch up here, private boaters, hirers, boat yards etc, give us all a second chance.
Come back another time to the Broads and forget all about this previous episode whatever it was - life is too short believe me.