I certainly was miss sold our first hire boat by my other half who reckoned it was going to be so luxurious. I went with great expectations and was sadly disappointed in this so called luxury boat that broke down, the fridge didn't work, the heating didn't work and this was early April and we had snow. I know my experience is not in the same instance as someone chartering and being disappointed. However, I survived and in the end after hiring for many years we bought our own boat , now sold and we are still hiring so not everyone gives up.