I have been a customer of Barclays Bank for over 50 years. Both my son and daughter joined them when reaching the age when they in turn needed banking services. My daughter has now had a very worrying experience with this outfit. To cut a long story short, about a month ago she had her account hacked, and something over £1500 was cleared out of her current account, together with a further £500 from a savings account. She reported that fraud immediately, and met with a stone wall on beaurocrats from the bank. They did, however agree to change all the security questions etc associated with the account while investigation proceeded.
Forms were sent, which she completed and returned by post.
IT HAS NOW HAPPENED AGAIN !, once more just after she has been paid. After over FOUR HOURS on the phone which got her nowhere she went to a local branch of Barclays, to discover that they have NO RECORD OF THE FORMS BEING RECEIVED, and if that wasn't enough, NO CHANGE OF SECURITY DETAILS HAD BEEN MADE! This is quite possibly the reason that the fraudsters have been able to strike again. Oh , and the Police ? A total waste of space, she was given a 'crime' number and they went back to their doughnuts !!
Perhaps someone from Barclays is reading this sorry tale. If so, they may like to reassure me that this is an isolated case and that the way it has been handled is unusual, but my brief search on Google shows that it is far from the case, and that they appear to be the worst of all the banks.
In short why should I remain a Barclays customer, and instead close all my accounts and take my money elsewhere ?