I agree, nothing but praise for HW from me. They were very helpful and understanding when Mrs N broke her ankle a while back. We've hired from them every February for quite a few years now. Office staff always friendly and helpful (bar the fish barrier fiasco) and the yard staff are excellent, really helpful and nothing too much trouble. OK, we've been many times so don't need much in the way of information and instruction but it's there if needed. We only ever had to call them out once for a slight leak on the calorifier (hangover from winter maintenance) and they even once delivered a microwave to us in Yarmouth as they had forgotten to put it on board and we hadn't noticed at first.
I'm very pleased with them and coincidentally we've been rattling the piggy bank today with a view to booking again next February.