I am not naming this company as they are usually top notch, but one current transaction is a classic!
Parcel delivered to Kent for Grandson left in a puddle, contents damaged.
I called for a replacement, operator has had ear bypass. 15 minutes of repeating everything three times. I want replacement delivered here and recalled item collected here, as my daughter is bringing item from Kent.
No not in original packing, it was wet, NO not in original packing, NO NOT in original packing.......
No not Wednesday, no not Wednesday, NO not Wednesday, Thursday please, HERE not Kent OK? Thanks. Hang up and lie in darkened room. I have been patient and polite BTW
Replaced item delivered to same puddle in Kent Wednesday. Go figure!
I await collection here today, Thursday of damaged item. Not holding my breath.