Bluebell Posted October 22, 2019 Share Posted October 22, 2019 Yesterday we were moored at Ludham Bridge, just upstream from the demasting area. The kettle had boiled and coffee was on the go. Out of the corner of my eye an orange boat was looming close by, too close, too close by far. Their bow was at about 45 degrees to the bank and we were subjected to a scrape along the starboard side. I called out to the crew and they responded (too rude to repeat), and made off without stopping. Now the good news, I phoned Richardson’s and explained what happened. They offered to visit at our home moorings to assess the damage. I suggested that as we were on the way to Stalham we could call in. We arrived this morning to be greeted by two members of staff (Tony and Carl). The damage was minimal as it turns out and within the hour a cut and polish restored Chiltern Lady to her usual pristine self. Thanks to Richardson’s for some good old fashioned service. 16 Quote Link to comment Share on other sites More sharing options...
vanessan Posted October 22, 2019 Share Posted October 22, 2019 I hope they managed to get some recompense from the hirers too. Well done Richardson’s. 3 Quote Link to comment Share on other sites More sharing options...
Bluebell Posted October 22, 2019 Author Share Posted October 22, 2019 I’d like to email Richardson’s my thanks, does anyone have an email address? Quote Link to comment Share on other sites More sharing options...
SPEEDTRIPLE Posted October 22, 2019 Share Posted October 22, 2019 I would have thought they would have apollogised to you for the abuse THEIR customers gave you too. Quote Link to comment Share on other sites More sharing options...
Bluebell Posted October 22, 2019 Author Share Posted October 22, 2019 In fairness they were very apologetic on behalf of their hirers. I’m quite thick skinned, so I’m not too bothered about how the general public are these days. I don’t like it, but it is how it is. I expected Richardson’s would sort it out, and they did. A happy outcome. 5 Quote Link to comment Share on other sites More sharing options...
KaptinKev Posted October 22, 2019 Share Posted October 22, 2019 2 hours ago, Bluebell said: I called out to the crew and they responded (too rude to repeat), and made off without stopping. Now the good news, I phoned Richardson’s and explained what happened. They offered to visit at our home moorings to assess the damage. Is it me, but Richardson's seem to top the list on this forum for hit or run's, or basically hits? Quote Link to comment Share on other sites More sharing options...
grendel Posted October 22, 2019 Share Posted October 22, 2019 considering they probably have more boats than all the other yards put together thats hardly a surprising statistic. particularly at Ludham bridge where the vast majority of their craft will have to pass. 2 Quote Link to comment Share on other sites More sharing options...
vanessan Posted October 22, 2019 Share Posted October 22, 2019 1 hour ago, Bluebell said: I’d like to email Richardson’s my thanks, does anyone have an email address? Probably one on their website, you could even use their ‘contact us’ facility. I’m sure there will be one. Quote Link to comment Share on other sites More sharing options...
petersjoy Posted October 22, 2019 Share Posted October 22, 2019 Clive is a member of this forum, you could send him a PM, C.Ricko if you do a search for him. Quote Link to comment Share on other sites More sharing options...
oldgregg Posted October 22, 2019 Share Posted October 22, 2019 49 minutes ago, KaptinKev said: Is it me, but Richardson's seem to top the list on this forum for hit or run's, or basically hits? It's the same old thing that you're more likely to have your car hit by a Ford Focus than a Bugatti Chiron. Accidents happen, and most people will tell you that Richardson's are probably the best yard to be hit by. There are some others I would definitely not want to be dealing with. 2 Quote Link to comment Share on other sites More sharing options...
Bluebell Posted October 23, 2019 Author Share Posted October 23, 2019 19 hours ago, petersjoy said: Clive is a member of this forum, you could send him a PM, C.Ricko if you do a search for him. Good thinking, I‘ll do that👍 Quote Link to comment Share on other sites More sharing options...
Poppy Posted October 23, 2019 Share Posted October 23, 2019 20 hours ago, SPEEDTRIPLE said: I would have thought they would have apollogised to you for the abuse THEIR customers gave you too. I'm sure BA River control on on 01603 756056 would be interested to learn of the 'verbal' , together with the boat's details. 1 Quote Link to comment Share on other sites More sharing options...
CambridgeCabby Posted October 23, 2019 Share Posted October 23, 2019 To the hirers “shame on you” for their language and behaviour. To Richardson’s congratulations for not quibbling and repairing the craft to its owners satisfaction quickly . 1 Quote Link to comment Share on other sites More sharing options...
Paul Posted October 23, 2019 Share Posted October 23, 2019 22 hours ago, vanessan said: I hope they managed to get some recompense from the hirers too. Well done Richardson’s. Very unlikely with the switch from refundable deposits to non refundable damage waivers, unless the party was one which met the criteria to lodge an additional cash deposit against safe return. I dislike this policy with a passion. Not only does it mean that the conscientious amongst us who return the boat as we took it over, without damage or third party claims are paying for those who, in a word couldn't give a toss, but it removes the incentive for all hirers to take care, In fact there are, sadly, those who think they are not getting value for money unless they do make use on this non refundable deposit. Accidents will always happen, what there are too many collisions caused by rank carelessness and the fault for that lies firmly at the door of the boatyards. 3 Quote Link to comment Share on other sites More sharing options...
Aboattime Posted October 23, 2019 Share Posted October 23, 2019 We were hit by a Richardsons cruiser in August,slight damage,our home yard gave an estimate did the repair.All sorted. Quote Link to comment Share on other sites More sharing options...
Wonderwall Posted October 23, 2019 Share Posted October 23, 2019 How quickly do you get repaired and paid up , if a private hits a private? Quote Link to comment Share on other sites More sharing options...
Smoggy Posted October 24, 2019 Share Posted October 24, 2019 8 hours ago, Wonderwall said: How quickly do you get repaired and paid up , if a private hits a private? Depends on who you insure with. Quote Link to comment Share on other sites More sharing options...
RS2021 Posted October 24, 2019 Share Posted October 24, 2019 Spotted this video recently of an incident on the Thames. Lots of comments on a canal forum. Turns out the steerer of the narrowboat is a writer and columnist for a well known canal magazine. 2 Quote Link to comment Share on other sites More sharing options...
Jbx5 Posted October 24, 2019 Share Posted October 24, 2019 What a complete idiot, brilliant though that he had the camera to show the clever columnists true colours, he obviously thinks he owns the waterways. John 1 Quote Link to comment Share on other sites More sharing options...
Seagypsy Posted October 24, 2019 Share Posted October 24, 2019 Anyone know which mag he writes for Quote Link to comment Share on other sites More sharing options...
RS2021 Posted October 24, 2019 Share Posted October 24, 2019 21 minutes ago, Seagypsy said: Anyone know which mag he writes for Canal Boat Magazine Here is an example of his writing https://www.canalboat.co.uk/canal-boats/steve-haywood-let-s-ban-the-bullies-1-6081716 Quote Link to comment Share on other sites More sharing options...
RumPunch Posted October 24, 2019 Share Posted October 24, 2019 Hmmm - behaviour aside I'm not sure I'd like to call that one. Look how long it takes an oil taker to stop / change direction - similar shape and relative power / displacement ratio to a canal boat ? I have had low speed 'taps' several times when I've been forced to come to a near stop and lost steerage. Fully powered, thruster equipped boat helms sometimes forget we can't all manoeuvre as easily as them Quote Link to comment Share on other sites More sharing options...
Seagypsy Posted October 24, 2019 Share Posted October 24, 2019 10 minutes ago, RS2021 said: Canal Boat Magazine Here is an example of his writing https://www.canalboat.co.uk/canal-boats/steve-haywood-let-s-ban-the-bullies-1-6081716 Interesting! Like all his NO PLACE FOR comments, pity he can't practice them himself, that incident was deliberate and he should be banned from the waterways. I have 60yrs experiance of ships boats tugs and canals but I am still a hirer when on holiday 1 Quote Link to comment Share on other sites More sharing options...
ranworthbreeze Posted October 24, 2019 Share Posted October 24, 2019 17 minutes ago, RumPunch said: Hmmm - behaviour aside I'm not sure I'd like to call that one. Look how long it takes an oil taker to stop / change direction - similar shape and relative power / displacement ratio to a canal boat ? I have had low speed 'taps' several times when I've been forced to come to a near stop and lost steerage. Fully powered, thruster equipped boat helms sometimes forget we can't all manoeuvre as easily as them Narrow boats do take a while to stop but there was no excuse of not being in control of the narrow boat and being able to steer it. Regards Alan 2 Quote Link to comment Share on other sites More sharing options...
Seagypsy Posted October 24, 2019 Share Posted October 24, 2019 4 minutes ago, ranworthbreeze said: Narrow boats do take a while to stop but there was no excuse of not being in control of the narrow boat and being able to steer it. Regards Alan Think it was a bit of Do You Know Who I Am Quote Link to comment Share on other sites More sharing options...
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